Frequently Asked Questions


What Shipping Methods Are Available?

Shipping via our personalized transports are available at the moment for 3 to 5 hours delivery in most of the areas in the Capital. Fish Can be delivered next day of the order placed.

How Long Will It Take To Get My Package?

In most of the areas around Dhaka can take up to 3 to 5 hours delivery provided the traffics are nominal , but for Fish it will be next day...


What Payment Methods Are Accepted?

When it comes to payment, we have made it easy for our customers can pay through multiple payment channels like Credit and Debit cards, Internet Banking, e-wallets, Mobile Merchants or simply pay Cash on Delivery (COD).The convenience of shopping for home and daily needs, while not compromising on quality, has made the online supermarket of choice for thousands of happy customers in the Capital.

Is Buying On-Line Safe?

at dokani we are using the best and industry leading payment Gateways that is secured and you can rely on that..

Order & Retunrs

How do I place an Order?

Search and choose your desired products and add it to the cart for payment and delivery, you can choose/search the product in Bangla and English..

How Can I Cancel Or Change My Order?

You can contact us via the hotline numbers or the contact page with the reason and the invoice for us to change or cancel the orders if it placed already. If the order is not placed you can always empty the card and cancel the order.

Do I need an account to place an order?

No you can order as a guest

How Do I Track My Order?

From our Order tracking page you can track your order in real time, all you need is the order ID and your Billing email

How Can I Return a Product?

To return any products you need to contact us with your order reference for us to proceed.
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